Returns & Refunds Policy

Last Updated: August 13, 2026

At Daza Enhanced, we aim to ensure that every order is processed accurately and arrives in suitable condition. This Returns & Refunds Policy explains when returns, replacements, and refunds may be available.

1. Eligibility

Because our products are intended for laboratory research purposes and may have specific storage and handling requirements, returns are subject to the conditions below.

We may accept a return or provide a replacement where:

• You received the wrong product
• Your order is incomplete
• Your product arrived damaged
• The product is materially different from what was ordered
• There is another confirmed issue with the order that is covered by applicable consumer law

Please contact us as soon as possible after receiving your order if you believe there is an issue.

2. Incorrect or Damaged Orders

If you receive an incorrect or damaged product, please contact us with:

• Your order number
• Your name and contact details
• A description of the issue
• Photographs of the product and packaging where relevant

We may request additional information to help us assess the issue.

If the issue is confirmed, we may offer a replacement, refund, or another appropriate resolution.

3. Change of Mind

Change-of-mind returns are not generally accepted for opened research products due to product integrity, storage, handling, and contamination considerations.

For unopened products, please contact us before returning the item. Any return must be approved by Daza Enhanced in advance.

4. Opened Products

For safety, quality-control, and product-integrity reasons, opened products may not be eligible for return or refund unless the product is faulty, incorrect, damaged on arrival, or another remedy is required under applicable consumer law.

Do not send opened products back without first contacting our support team.

5. Refunds

Where a refund is approved, it will generally be issued using the original payment method where practicable.

Processing times may vary depending on the payment provider or financial institution.

A refund may not appear immediately after it has been processed.

6. Replacements

Where appropriate, we may offer a replacement instead of a refund.

Replacement products are subject to availability. If an identical replacement is unavailable, we may offer an alternative resolution where appropriate.

7. Products Damaged During Delivery

If your order appears to have been damaged during transit, please contact us promptly and provide photographs of the packaging and affected product.

We will assess the circumstances and work with the relevant delivery provider where necessary.

8. Return Shipping

Where a return is approved because we supplied an incorrect or faulty product, Daza Enhanced may cover reasonable return shipping costs where applicable.

For approved change-of-mind returns, the customer may be responsible for return shipping and any applicable costs.

Do not return an item until our team has provided return instructions.

9. How to Request a Return or Refund

Contact us using the details below:

Daza Enhanced
Level 17, 144 Edward Street
Brisbane City, QLD 4000
Australia

Phone: 0490 012 477
Email: admin@dazaenhanced.com

Please include your order number and a clear description of the issue.

10. Assessment

All return and refund requests are assessed individually.

We may request photographs, batch information, delivery information, or other reasonable details before determining the appropriate resolution.

Products should not be returned without prior authorization.

11. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or replace any rights or remedies that cannot legally be excluded under applicable Australian consumer law.

Where Australian Consumer Law or other mandatory laws provide a customer with rights that differ from this policy, those rights will apply.

12. Policy Changes

Daza Enhanced may update this Returns & Refunds Policy from time to time.

Any changes will be published on this page with an updated revision date.

13. Important Research Notice

Products supplied by Daza Enhanced are intended strictly for lawful laboratory research purposes and are not intended for human or veterinary use.

Customers are responsible for ensuring that their purchase, possession, handling, storage, and intended use of any product complies with all applicable laws, regulations, and institutional requirements.